Outlook/Exchange 2010 - Room List empty in room finder
After creating a new meeting and then selecting a choice in "Show a room list" the "Choose an available room:" option is empty or says None.
If your email account is set to "Use Cached Exchange Mode" then the problem might be with an out of date .ost.
PROBLEMTo check if the Offline folder is the problem we need to uncheck Cached Mode
:
#1 - Close Outlook
#2 - Click START >>> CONTROL PANEL >>> USER ACCOUNTS >>> MAIL (32 bit). In Mail Setup Outlook click on E-mail Accounts..., under name highlight your Microsoft Exchange account and click on "CHANGE...
#3 - Uncheck "Use Cached Exchange Mode", click Next >>> Finish.
#4 - Open Outlook and test "Show a Room List:".
If your rooms show up in "Choose an available room" your .ost file needs updating. Do steps steps #1-#3 to re-enable Cached Mode.
SOLUTION#1 - Open Outlook
#2 - Click on the "SEND/RECEIVE" tab
#3 - Click on "SEND/RECEIVE GROUPS"
#4 - Click on "Download Address Book..."
#5 - Under "Choose Address Book: select "\Global Address Book" and wait for the process to complete
You should now be able to see all your rooms with Cached Mode enabled. This also fixes a problem where the Sheduling Assistant show the rooms by their email address and not their display name.
If your email account is set to "Use Cached Exchange Mode" then the problem might be with an out of date .ost.
PROBLEMTo check if the Offline folder is the problem we need to uncheck Cached Mode
:
#1 - Close Outlook
#2 - Click START >>> CONTROL PANEL >>> USER ACCOUNTS >>> MAIL (32 bit). In Mail Setup Outlook click on E-mail Accounts..., under name highlight your Microsoft Exchange account and click on "CHANGE...
#3 - Uncheck "Use Cached Exchange Mode", click Next >>> Finish.
#4 - Open Outlook and test "Show a Room List:".
If your rooms show up in "Choose an available room" your .ost file needs updating. Do steps steps #1-#3 to re-enable Cached Mode.
SOLUTION#1 - Open Outlook
#2 - Click on the "SEND/RECEIVE" tab
#3 - Click on "SEND/RECEIVE GROUPS"
#4 - Click on "Download Address Book..."
#5 - Under "Choose Address Book: select "\Global Address Book" and wait for the process to complete
You should now be able to see all your rooms with Cached Mode enabled. This also fixes a problem where the Sheduling Assistant show the rooms by their email address and not their display name.
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